Welcome to the Practice
Our Purpose
We help airports and airport-related clients across three disciplines that individually or together shape modern aviation infrastructure:
- Airport Sustainability** — helping airports measure, reduce, and report their carbon footprint and broader ESG performance
- Airport Commercial Design** — planning and designing the commercial spaces that generate 40%+ of airport revenue
-
Airport Architecture** — leading the design management of terminals, concourses, and airport buildings
Asia's Leading Airports Commercial Planners
- Founded on over 2 decades of successful planning, design and project managing commercial space.
- Successfully delivered projects with environmental challenges at airports in Asia.
- Team of project managers and planners specializing on space planning for concessions in Airports, with past projects in 15 countries serviced with offices and associates based locally.
- Our professionals are equipped with extensive industry careers and have wide experience in conducting senior level concession planning & project implementation assignments and space-risk assessments.
- We guide and adopt sustainable proven practices in our design process, taking in ACI's ASQ and Carbon Acreditation principles while engaging in built environment requirements such as LEED or local green practices.
TSP Travel Retail Space Planners was founded in 1994 following a five-year collaboration with Cook Neil and Associates (UK)—a pioneering travelretail consultancy led by:
• Jim Neil – Former Commercial Director of Heathrow Airport, BAA.
• Tom Cook – Airports Retail Architect based in Connecticut, USA
• Brian Masters – Former GM of Duty Free Operations in the Middle East
This partnership laid the foundation for our deep understanding of airport retail dynamics and global best practices.
Our Mission
To design and optimize airport commercial spaces that elevate the passenger experience and maximize sustaionable retail performance.
Global Recognition :
We are proud members of the
Airports Council International’s World Business Partners, reflecting our commitment to excellence and innovation in airport retail planning
Our Professionals bring to you a wealth of experience(based on actual ground experience gained):
Principal Project Director:
- 15 years or more of experience in Management & Master Planning of Airport's commercial areas (restricted and non-restricted).
- Expert level interpretation of commercial space within the non-aeronautical domains in airports.
- Have experience at 5 multi-terminals international airports or more in 5 different countries.
- Have successful delivery experience in all 3 phases of work from concept design to construction details, planning and compliance documentation to construction management and documentation. Successful completion of at least USD$5 million project budget.
Project Director:
- 10 or more years of experience in Management & Planning of Airport's commercial areas (restricted and non-restricted)
- Have experience at 5 airports with at least 2 Terminals or more in 3 different countries.
- Have experience in all 3 phases of work from concept design to construction details, planning and compliance documentation to construction management and documentation in a single project. Successful completion of at least USD $2 million project budget.
Senior Project Manager:
- 5 or more years of experience in Single-terminal International Airports. Management & Planning of Airport's commercial areas (restricted and non-restricted)
- Successful experience at 5 International Airports or more in 3 different countries.
- Successful experience in 2 phases of work from preparation of construction details, planning and compliance documentation to construction management and documentation in a single project.
Project Manager
- 3 or more years of experience in Single-terminal International Airports. Management & Planning of Airport's commercial areas (restricted and non-restricted)
- Successful experience at 2 International Airports or more in different countries.
- Successful experience in 2 phases of work from preparation of construction details, planning and compliance documentation to construction management and documentation in a single project.
copyright @ TSPtravelretailspaceplanners
Our Key personnel have also attained ACI Certifications on:
Airport Operations,
Terminal, Airside & Landside Operations,
Airport Business Operations
- Environmental and Sustainable Airport Management
Our Vision
No airport in Asia — regardless of size, ownership, or starting point — should be left behind.
Within a decade, every airport that carries international traffic will need to demonstrate credible sustainability performance —
- to its aviation regulators,
- to its airlines,
- to its passengers,
- to its investors,
- and to the host communities whose air quality, noise environment,
- and long-term climate stability it materially affects.
That transition is happening at very different speeds across the region. A handful of major Asian hubs have already reached ACA Level 4+ or Net Zero commitments; many regional carriers of 1–5 million passengers annually have yet to complete a first-cycle carbon inventory. Both need a delivery partner who can operate at their scale, in their local operating conditions, and to the international standards their trading partners actually reference.
Our vision is a practical one:
any airport in Asia that wants to advance its sustainability position — from L1 first inventory through L5 full-flight Scope 3 and Integrated Management System certification — should have a partner who can deliver the whole programme, not just a fragment of it.
That commitment extends beyond Asia to operators in Central Asia, the Middle East, and any region where our methodology and networks add value.
Four practice areas, coordinated as one programme
Airports don’t face carbon, safety, energy, ESG reporting, and rating pressure one at a time. They face them together, with overlapping data foundations and overlapping stakeholder audiences. We deliver them together too.
✈
Airport Carbon Accreditation
Full ACA programme delivery from Level 1 first inventory through Level 3 full-flight Scope 3 (post-2025 ACA methodology update) and Level 4+ transformation. Includes verifier procurement, DSA coordination with airlines, and ACA Administrator submission through award.
⚙
Integrated ISO Management Systems
ISO 14001 (Environmental), ISO 45001 (OH&S) and ISO 50001 (Energy) delivered as an integrated management system on PAS 99 architecture, extending existing ISO 9001(if already achieved). Aviation-specific hazard registers, worker participation arrangements, multisite certification strategy per IAF MD 1.
📄
ESG & CSR Reporting
Consolidated ESG / CSR reports aligned to GRI Universal + Sector Standards, SASB airport-transport, TCFD, UN SDGs, EU CSRD reference, and — critically — the ISSB IFRS S1 (general) and S2 (climate) transition trajectory now becoming mandatory across multiple jurisdictions. Formal Double Materiality Assessment. ISAE 3000 assurance-ready evidence.
📈
ESG Rating Improvement
Joint rating-agency selection (Sustainable Fitch, S&P CSA, Sustainalytics, MSCI, Moody’s, CDP) and structured uplift across the four rating levers — disclosure quality, data quality, process, and performance. Prior-relationship equity leveraged where available.
Prior to space and categories allocation we perform
Airport Concession Risk Analytics
- comprehensive framework for assessing airport concession risks by integrating market risk driven by passenger traffic volatility and credit risk influenced by spend per passenger. It offers methodologies, data foundations, scenario analyses, and governance policies to enable airport operators and investors to quantify potential losses, size reserves, and communicate resilience effectively.

Our Philosophy
Our outreach
To whom it may concern:
TSP was our design and project management partners at the onset of acquisition of concession space in Singapore in 2004. Following which, for our developments and proposed developments in Hong Kong, Cambodia and China,with Shanghai as a landmark project covering approx. 3000 sqm concession space planning and involving over 50 Brands design and contracts management. During the course of these assignments, Hill has designed, managed and provided sound advice contributing to the overall success of Store Planning Program in Asia.
Dufry Asia
“TSP successfully worked on projects in Singapore and Hong Kong for over 10 years”
WH Smith Asia
“TSP designed, project managed and supervised various projects of our stores from 2000 to 2014”
Nuance Group, Asia
“TSP was our appointed Perfumes and Cosmetics Store Design Consultant and Project Manager at Changi Airport Terminal 1,
they successfully completed the project to our satisfaction”



















